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Michael's column on PopMatters about biographical literature

- Six Reasons Word-of-Mouth Doesn't Work*

- Five Simple Techniques for Getting Better Results from Qualitative Research*

- Are You Understanding Writing That You Don’t Understand?*

- Understood, Expected and Assumed:
  The Future of Integrated Marketing Communications

- The New Science of B-to-P Advertising

- Extremely Frustrating, Slightly Ridiculous and Completely Unimportant:
  A Brief Introduction to the Arcane Art of Naming Consulting

- What’s Your Tagline Today?

- A Categorical Denial


*Also appeared in MarketingProfs